PRIVACY POLICY

Last Updated: [Date]

1. INTRODUCTION

This Privacy Policy explains how [Your Company Name] collects, uses, and protects your information when using our text-based appointment scheduling service.

2. INITIAL WELCOME MESSAGE

When you first text our service, you will receive the following welcome message:

Before we begin: This service helps you book appointments through automated messages. Reply YES to agree to our privacy policy: (bit.ly/reservd-texting-policy) and continue. Reply STOP anytime to opt out. Msg & data rates may apply.

You must reply "YES" to indicate your consent before using our service.

3. INFORMATION WE COLLECT

• Personal information: Phone number, name (if provided), appointment details, service selections

• Usage information: Message content, interaction patterns

4. HOW WE USE YOUR INFORMATION

• Schedule and manage appointments

• Send reminders and confirmations

• Improve our automated service

• Analyze usage to enhance functionality

5. DATA PROCESSING AND AI

Our service uses AI to understand and respond to your messages. Your conversations may be processed by AI systems and occasionally reviewed for quality assurance.

6. DATA SHARING

We share your information with:

• The business you're booking with (e.g., the salon)

• Service providers necessary to operate our platform

• Twilio (our messaging service provider)

We will not sell your personal information.

7. YOUR RIGHTS AND CHOICES

• Opt out anytime by texting "STOP" (this will end all communications)

• You may request deletion of your data after service completion by contacting us directly. Note that deleting your data while actively using the service will prevent us from providing appointment scheduling services.

8. SECURITY

We implement appropriate measures to protect your personal information.

9. CHANGES TO THIS POLICY

We may update this policy periodically and will notify you of significant changes.

10. CONTACT US

Questions? Contact us at:

• Email: [Your Email]

• Phone: [Your Phone]